Shipping policy

Shipping Policy

Order Processing

Most orders are carefully prepared and shipped within 2–4 business days. Business days are Monday through Friday and exclude federal holidays. Processing time is the time needed to prepare your order before it is given to the shipping carrier; it is separate from the carrier's estimated transit time.

During holidays, sales, product launches, severe weather, or unusually high order volume, processing may take longer. Any extended processing time that applies to a particular product will be stated on the product page or communicated to you.

Shipping Destinations

We currently ship to valid delivery addresses within the 50 United States and Washington, D.C. We do not currently offer international shipping.

Delivery to Alaska, Hawaii, remote locations, P.O. boxes, or military addresses may require additional transit time or a particular carrier service. Available options will be displayed at checkout when supported.

Shipping Rates and Free Shipping

Available shipping methods and charges are displayed at checkout. Haute Candles offers flat-rate standard shipping and free standard shipping on qualifying merchandise orders of $120 or more after discounts and before taxes and shipping charges.

The free-shipping threshold may exclude gift cards, wholesale orders, oversized items, special orders, or other products when an exclusion is clearly disclosed before purchase. Expedited shipping, when available, does not qualify for free standard shipping.

A seasonal Warm-Weather Packaging Fee may apply to orders containing candles, wax melts, or other temperature-sensitive products. This fee helps cover additional protective materials and is separate from the carrier's shipping charge. When applicable, it will be clearly displayed before you complete checkout and may apply even when an order qualifies for free standard shipping.

Delivery Estimates

Delivery dates shown at checkout or in tracking information are estimates provided by the carrier and are not guaranteed arrival dates. Carrier delays caused by weather, service interruptions, holidays, natural disasters, or other circumstances outside our control may occur after an order leaves our care.

Selecting expedited shipping shortens carrier transit time only; it does not shorten our stated processing time unless we expressly agree otherwise.

Warm-Weather Shipping

Soy wax and other temperature-sensitive products can soften or melt when exposed to prolonged heat. During extreme temperatures, we may adjust the shipping day, hold a temperature-sensitive order briefly, or contact you about available options to reduce the chance that it will sit in a carrier facility or delivery vehicle over a weekend.

If a weather-related hold would extend the normal processing period, we will notify you using the contact information supplied with your order. Please retrieve delivered packages promptly and avoid leaving them outdoors, in a mailbox, or inside a hot vehicle.

Warm-weather packaging may include insulated materials, thermal wrap, and cold packs when appropriate. These measures are intended to reduce exposure to heat during transit; they do not provide continuous refrigeration or guarantee that a cold pack will remain frozen through delivery. A cold pack that arrives thawed or warm is not, by itself, evidence that the product is damaged. Please inspect the actual product promptly and contact us according to our Refund Policy if damage has occurred.

Tracking

When tracking is available, you will receive a shipping-confirmation email after the carrier accepts or scans your package. Tracking information can take up to 48 hours to begin updating.

An order may show as pre-shipment or label created while it is awaiting its first carrier scan. This does not necessarily mean the package has been lost.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review apartment or unit numbers, postal codes, and other delivery details carefully.

If you discover an address error, contact kari@hautecandles.com immediately. We will try to help, but we cannot guarantee an address change after an order enters fulfillment or has been transferred to the carrier.

If a package is returned because the address was incorrect, incomplete, refused, or otherwise undeliverable, additional shipping charges may apply to send it again. If an eligible order is refunded instead, original shipping charges and carrier return fees may be deducted as described in our Refund Policy.

Delayed or Missing Packages

If tracking has not updated for several business days or a package appears delayed beyond the carrier's estimated delivery window, please contact us at kari@hautecandles.com. We will review the tracking information and help initiate a carrier inquiry when appropriate.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery area, household members, neighbors, building management, and any notice left by the carrier. Carriers sometimes scan packages as delivered shortly before final delivery, so please allow up to two business days for the package to appear. If it remains missing, contact us promptly so we can determine the appropriate next step. Replacement or refund eligibility will depend on the circumstances, available evidence, carrier findings, and applicable law.

Damaged, Leaking, or Incorrect Orders

Please report an order that arrives damaged, leaking, defective, or incorrect within seven days of delivery. Keep the product, shipping box, internal packaging, and shipping label, and follow the evidence requirements stated in our Refund Policy. Do not discard damaged goods or packaging until we confirm whether they are needed for a carrier claim.

Multiple Shipments

An order may occasionally arrive in more than one package. When this occurs, you may receive separate tracking numbers and the packages may arrive on different days. You will not be charged additional shipping solely because we divide an order into multiple shipments.

Contact Us

For shipping questions, contact:

Haute Candles LLC
Astoria, Oregon
kari@hautecandles.com
https://hautecandles.com/pages/contact